Leading For Impact

Becoming a Community Change Creator

Becoming a Community Change Creator

“Being a change creator is a mindset utilizing a specific skill set focused on impact. Instead of asking, ‘What does it take to create a happy customer?’ ask, ‘What is the impact that we want to create for our customer?’ When we have a change mindset, we see the difference. We see how what we do creates that difference. We communicate that difference so that we can strengthen our relationship with our customers. We change to adapt ourselves to the needs of our customer. By recognizing this changing difference, we begin to grasp that we are always in transition. “ – Circle of Impact: Taking Personal Initiative To Ignite Change, p. 175.

read more

“Expending energy trying to motivate people is largely a waste of time… if you have the right people on the bus, they will be self-motivated.”

―Jim Collins

Share This