Becoming a Community Change Creator

Becoming a Community Change Creator

“Being a change creator is a mindset utilizing a specific skill set focused on impact. Instead of asking, ‘What does it take to create a happy customer?’ ask, ‘What is the impact that we want to create for our customer?’ When we have a change mindset, we see the difference. We see how what we do creates that difference. We communicate that difference so that we can strengthen our relationship with our customers. We change to adapt ourselves to the needs of our customer. By recognizing this changing difference, we begin to grasp that we are always in transition. “ – Circle of Impact: Taking Personal Initiative To Ignite Change, p. 175.

Taking Responsibility to Be A Person of Impact

Taking Responsibility to Be A Person of Impact

The other day a woman came up to me at a book signing. In a few minutes, she told me her life story. She had lived most of her life trying to please people. In return, she had received criticism and lots of advice that had not been helpful. Now in her 60s, she was beginning to see that her life was changing. She saw herself in transition. I asked her,

“Do you believe that you can be a person on impact?”

“Yes! I’ve been thinking about that,” she replied.

Own It! Share It!

Own It! Share It!

“I did a bad job.”This is how Boston Celtics coach Brad Stevens described his performance after the Celtics were eliminated by the Milwaukee Bucks in the second round of the 2019 NBA playoffs.When was the last time you heard a prominent business or political leader make this claim? Leaders may acknowledge that there are problems and challenges for their organization. It is rare to hear someone own the failure of their performance like Stevens.

Local Communities Matter

Local Communities Matter

One of the Circle of Impact Guiding Principles is that we should ‘act locally.’ The focus on these actions is our local community.What constitutes a ‘local community’?Is it just a place where people live?Is a local community simply a place for economic activity?Communities are not just places where people sleep and shop when they are not at work.They are where their kids go to school, where first responders protect and serve, and where generations of families live.What creates a local community isn’t stores and houses, but people. With people you get traditions and values that create a distinctive community culture.