The Two Global Forces describe a transition that is unprecedented in human history. The transition is from hierarchy to networks. It is emerging through two developments. The obvious one is how personal technology provides people the capacity for independent action like never before. The second is a growing awareness of a detrimental impact that organizational hierarchy is increasingly having upon human experience.
The Hong Kong Moment
An illustration of this historic transition is taking place in Hong Kong. Protesters are daily demonstrating against the Chinese Communist government in Beijing over its treatment of Hong Kong’s citizens. The protesters represent a force of decentralization against the highly centralized government of China.
Leadership has become a standardized approach to the operation of an organization. As I listen to people describe the function of leadership in their organization, it is often difficult to identify the values that inform what leadership means. It is much easier to identify the cultural practices that cause leadership to be ineffective.
It is clear to me that children are already in tune with the idea that they can make a difference in people’s lives. This raises the question for parents of how to talk with their children about being persons of impact.
“Being a change creator is a mindset utilizing a specific skill set focused on impact. Instead of asking, ‘What does it take to create a happy customer?’ ask, ‘What is the impact that we want to create for our customer?’ When we have a change mindset, we see the difference. We see how what we do creates that difference. We communicate that difference so that we can strengthen our relationship with our customers. We change to adapt ourselves to the needs of our customer. By recognizing this changing difference, we begin to grasp that we are always in transition. “ – Circle of Impact: Taking Personal Initiative To Ignite Change, p. 175.