Why Some Problems Never Get Solved

Why Some Problems Never Get Solved

In the mid-1990s, I started my consulting practice with the aim of helping leaders strengthen their organizations, with the larger goal of strengthening their local communities. As one project after another came, a pattern began to emerge. Problems presented to me often turned out to be symptoms of more complex problems. These were not isolated incidents. The situations and the kinds of organizations were not similar. Their problems were similar. But more importantly, they were not getting resolved by the way we have all learned to solve problems. For as long as I’ve been working in organizations, the belief has been that the solution is in the problem itself. This approach failed to understand that there is always more going on than the problem itself.

The Moment

The Moment

It was never my intention to become an expert on change. Yet at each transition point in my life, I discovered something about myself that made the experience of change beneficial. Even in situations of change that followed failure or loss, I found that change was like living in a large house. It comes to us when we cross a threshold to enter a new room. The house is our whole life. Each room represents a part of the life that we have lived. All the rooms are our rooms, even when they seem different from one another.

I know many of you have experienced similar difficult changes in life. You look back with regret, sorrow, and feelings of guilt. You may feel that life dealt you an unwinnable hand. Anger and bitterness have become a constant presence because the life you desired has not happened. The old saying that misery loves company we find not to be true.

Transitions in Cultures

Transitions in Cultures

In order to understand who we are, we need to understand the culture that we live in. Over the past three or four generations, we have transitioned from a culture where we were subjects to powerful institutions to where we became captives to a culture focused on consumer products. And now, we are on the cusp of a third cultural transition. The following selection is from my short book, Seeing Below the Surface: The Brokenness of Modern Organizations. 

Where Did Trust Go?

Where Did Trust Go?

When a book or essay appears in print, it is never all that could be said. It is a distillation and essence of the whole topic.

For my short book, Where Did Trust Go?, the instigating moment was a question from a Nairobi businessman. He asked me following a presentation to his group last February,

“What are we to do about corruption in government and business?”

At that point in time, I did not have an answer. I do now. It is found in this little book.

Let me describe what I see that led me to write. Let’s look at this through the lens of the Circle of Impact in terms of three problems.

Seeing Below The Surface of Things

Seeing Below The Surface of Things

None of us see below the surface of things. We fool ourselves into believing that we understand what is going on, when we only see the shiny surface of things. As Paul Simon wrote in his great 1960s pop hit, The Boxer, “People believe what they want to believe, and disregard this rest.” If seeing is believing, then we only believe in the appearance of what we see, not the substance of it.

The structure of the modern organization is collapsing. It is crumbling from within. The structure is no longer adequate for the fast-paced world of change that we live in. In many respects, its persistence is an act of denying reality.

Professor Joseph Tainter describes collapse as “a rapid simplification of an overly complex system.” It happens because societies become good at solving problems. As a result, greater complexity occurs. What does this complexity look like?