Whether you are a small business person or a corporate executive, getting the best work out of your people is one of the most challenging aspects of leadership. It takes more than attractive compensation packages and inspirational pep talks. It takes creating a culture of trust that unites people together around a common desire to give their best. Here are five steps any leader can take to build a relationship of trust with their team.
Add to the mix the shift from in the office to a hybrid structure where they are working from home some days, at the office other days, and whether this arrangement will remain or continue to change.
It was never my intention to become an expert on change. Yet at each transition point in my life, I discovered something about myself that made the experience of change beneficial. Even in situations of change that followed failure or loss, I found that change was like living in a large house. It comes to us when we cross a threshold to enter a new room. The house is our whole life. Each room represents a part of the life that we have lived. All the rooms are our rooms, even when they seem different from one another.
I know many of you have experienced similar difficult changes in life. You look back with regret, sorrow, and feelings of guilt. You may feel that life dealt you an unwinnable hand. Anger and bitterness have become a constant presence because the life you desired has not happened. The old saying that misery loves company we find not to be true.
“Today, at this point in your life, what do you want to change? What is that one thing that has a hold on you, that won’t let go, because it’s calling you to do something about it? What’s stopping you from doing something about it today?
None of us see below the surface of things. We fool ourselves into believing that we understand what is going on, when we only see the shiny surface of things. As Paul Simon wrote in his great 1960s pop hit, The Boxer, “People believe what they want to believe, and disregard this rest.” If seeing is believing, then we only believe in the appearance of what we see, not the substance of it.
The structure of the modern organization is collapsing. It is crumbling from within. The structure is no longer adequate for the fast-paced world of change that we live in. In many respects, its persistence is an act of denying reality.
Professor Joseph Tainter describes collapse as “a rapid simplification of an overly complex system.” It happens because societies become good at solving problems. As a result, greater complexity occurs. What does this complexity look like?
In September 2018, after Circle of Impact was published, I hit the road to promote sales of the book. I spent the next year talking to people standing in bookstores, sitting at bars, in laundromats, parking lots, and hotel lobbies. These conversations went something like this.
“Oh, so you are the author of this book?”
“What’s your book about?”
“It is a book for people and organizations that are in transition.”
Then they would give me a surprised look and say, “Oh. … Well. … That describes me.”
Then a conversation would happen where they would tell me a story about who they are, their life experience, and why they felt they were in transition.
I found that people first feel that they are in transition. But they lack a way to talk about it. This feeling rises deep from within themselves. This is especially true if they have either worked in an environment described above where they are simply hired to perform specific tasks or have been out of the workforce for a while taking care of family needs, whether children or elderly parents.
Of all the ways that I could describe the book, speaking about transition resonated most significantly with people. This isn’t just personal. It is also something happening to our society, our communities, and every organization within it. It is a global reality felt at the most intimate level of our lives. It is also clear that some people are better suited or prepared to make transitions in their lives, while for others it is a very tough, hard experience.